Mail/Web Chat Support Technical Difficulties (Apr. 24)

Due to network issues, we are currently experiencing technical difficulties in which we cannot provide support via mail/web chat.

The issue is currently being investigated and addressed; however, it has become clear there may be an extended amount of time until recovery. For this reason, we are temporarily halting all email and web chat support through the Support Center for the time being.

Please note that for the duration until recovery, we have set up a temporary phone support line for any urgent concerns you may have.

■Temporary Phone Support Line
Tel: 310-846-0345
Business Hours: 9:00 a.m. - 6:00 p.m.

*This temporary phone support line will be available even on Saturdays, Sundays, and holidays until current technical difficulties have been resolved.

*Because we anticipate a high volume of calls on this temporary phone support line, for any non-urgent matters we ask that you please wait and instead contact us through the Support Center once full recovery has been achieved.

In addition, investigations have revealed that we are not able to receive the following types of inquiries at this time:

- Replies to mails previously sent by the Support Center
- Inquiries via direct email
- Official documentation images sent to the Support Center

If you have sent an inquiry Apr. 22, 2014 6:00 a.m. or later and have not yet received a response from Support, we apologize for the inconvenience but we ask that you please submit your inquiry once again after recovery.

We apologize for any inconvenience this may cause and thank you for your understanding.

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Knowledge Base Search

KB Article: 65281
KB Category: [Account/Billing]
KB Sub-category: [ Update Email Address]

How do I change my email address?

You can update the email registered to your Square Enix Account by following the steps below.


(1) Log into the Square Enix Account Management System.
* [Square Enix Account Management System]


(2) Click on “Update Account Information” at the left side of the screen.


(3) Select “Update e-mail address” and click on Next.


(4) Click on “Update” next to the email you wish to change.


(5) Enter your new email address in the “New e-mail address” and “Retype new e-mail address” fields.


(6) Select and answer your security question and click on “Temporary Registration.” A confirmation email will be automatically sent to the new email address you entered.


(7) Review the details of the confirmation email and click on the URL provided.


(8) A new window will open confirming that your email address has been successfully updated. Click on “Proceed to Account Information” to return to your account.


* If you are unable to log into the Square Enix Account Management System, please review this article and confirm your Square Enix ID and change your password.
* If you forgot your registered email address or it is no longer usable, please review this article and contact the Support Center. Please note that you must be the actual account holder to receive assistance.
* The URL included in the confirmation email will expire after 24 hours. Please be sure to click on it and complete the email update procedure before time expires.


How to confirm your email address that is currently registered:


(1) Log into the Square Enix Account Management System using your Square Enix ID, which your email address is registered to.


(2) Click on “Account Information” at the left side of the screen.


(3) Your current registration information, including your email address, will be displayed.