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What is the SQUARE ENIX Support Center?

Welcome to the SQUARE ENIX Support Center Help Page


What Is the SQUARE ENIX Support Center?

The SQUARE ENIX Support Center (this site) is a centralized support site that provides product information and solutions to the frequently asked questions and issues with our products and services. This page will explain how to use the SQUARE ENIX Support Center.

Highlights of the SQUARE ENIX Support Center Site

The SQUARE ENIX Support Center has specific sites with dedicated information about our game titles (referred to as "titles" below) and current services. We provide the following functions on the title specific sites to help you answer your questions.

Latest News - Check recent news and notices

FAQ and Knowledge Base Search - To look for resolution

Contact Us

Latest News

In "Latest News," the newest notices related to support will be listed. If you click on the title, you can view the details on that subject.

* News announcements only provided when product specific news information is available. Some of our titles and services may not have new announcements.

FAQ and Knowledge Base Search

FAQ
Displays a list of the top 5 recently or commonly viewed articles in the Knowledge Base. For support issues, it may be useful to review this section to quickly find answers to our most common support issues. This can be accessed via the icon on each title's specific site in the upper right hand corner.

Knowledge Base Search
Up to date support information for titles and services, as well as technical information on platforms and network devices, is available in the Support Center Knowledge Base. Using the Knowledge Base, it is possible to find answers to your questions as well as receive advice on issues, so please feel free to make use of this resource. You will find a helpful Search box located in the menu on the left of the support page as well as on each search results page.

Search Tips

Choose Title / Platform / Category / Subcategory whenever possible

Narrow the focus of your search by using specific terms or keywords

Contact Us

If the Frequently Asked Questions or Knowledge Base articles are unable to offer you a solution to your issue, you can contact SQUARE ENIX for further assistance. Please follow the instructions below for contacting SQUARE ENIX.


Click "Contact" in the upper right hand portion of the specific title's site

Click the "Additional Assistance" button listed in each Knowledge Base articles page

SQUARE ENIX Account

The SQUARE ENIX account is a free service that allows you to access all of SQUARE ENIX's online services. With a SQUARE ENIX account, you can associate multiple IDs from current services to a single SQUARE ENIX account and enjoy features only available to SQUARE ENIX account holders. Additionally, the SQUARE ENIX account will be required to access all of our future online services. To create your free SQUARE ENIX account, click here.

Attention

SQUARE ENIX does not provide game hints or tips. Depending on the issue, we may not be able to answer questions even though it is not related to game strategies

North American support is English only. We apologize for any inconvenience this may cause, but we are unable to accept or provide responses in any other language

We are unable to provide support for products purchased overseas

We are unable to provide support for issues caused by copied products or mishandling

We may not be able to answer the question regarding registered information and terms and conditions

We are unable to accept suggestions for products or related events from individual customers

We are unable to accept requests for a tour of the facilities. However, if you would like to know more about SQUARE ENIX, please refer to our "Company Information" section